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I looked in ASUS's website and the latest graphics driver version they have available is V30.0.100.9805, please try a clean installation of that driver following the instruction sin the links below in order to confirm if the option to disable "Hardware Acceleration" becomes available: Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. Even I tried to get help from ASUS onsite support, however, seems like they technicians aren’t aware of ‘hardware acceleration’ word.ĭivyaPrakash, Thank you very much for providing that information and the SSU report.īased on the information shown in the SSU document, we can confirm that currently, the graphics driver install on your computer is version 27.20.100.9565. Kindly help to resolve this issue with hardware acceleration as I’m not being able to use Apps. Which Windows* version are you using? – Windows 11ĭoes the problem happen at home or in the work environment? – Home Other Apps – Slack, WhatsApp Desktop App, FortiClient VPN, MS Office.ĭid you make any recent hardware/software changes before the issue started? – No – Google Chrome, Microsoft Edge, Firefox, Opera. Please provide the name of the specific web browsers that are showing this issue. Were those applications ever working fine before on this same machine? - No When did you purchase it? – 04 th Oct 2021